Blue Cross and Blue Shield of Nebraska exists to deliver the health and wellness solutions people value most.
To be the undisputed leader in the delivery of health and wellness solutions in our markets.
Everything we do begins with the customer. No matter what job we perform, each of us takes ownership of the success of the customer experience. We advocate for our customers, continually obtaining insights into what they want and need. We are dedicated to satisfying customers’ needs and honoring our commitments to them.
We work together to meet our common goals. We stress unity – succeeding as an enterprise is as important as succeeding individually. We communicate openly, honestly and frequently. We are accountable for our actions within and outside our own teams. We work collaboratively with external stakeholders – consumers, providers, community leaders and policymakers – to influence the future of health care.
We are creative in delivering value to our customers. We’re passionate about what we do. We anticipate change and capitalize on the many opportunities that arise. We encourage new ideas without fear – it’s ok to make mistakes, as long as we learn from them. We adapt ; we meet the forces of change with power and grace. We value individual learning and growth – the desire to continually grow our own knowledge and skills. Through continuous process improvement , we deliver results that make a difference in the lives of the people we serve.
We act with honesty and integrity , without compromising the truth. Our word is the strength of our brand. We strive to adhere to the highest ethical standards and honor all commitments. We treat our customers and fellow employees with honesty , consistency and fairness . We demonstrate honesty and fairness in every action we take.
We treat customers, providers, vendors, and each other with mutual respect and sensitivity . We respect all individuals and value their contributions, recognizing the importance of diversity . We value differences in thought, style, culture, ethnicity and experience. We treat others with the highest degree of dignity , equality and trust . We recognize that diversity and inclusion are good for business and make our company stronger.