Phishing Schemes in the Wake of the Anthem Data Breach

Anthem Inc., a Blue Cross and Blue Shield affiliate operating in 14 states, has reported a cyber-attack that could affect 80 million of its customers and employees. 

Blue Cross and Blue Shield of Nebraska is a separate company from Anthem, and our systems are not impacted by this attack.  However, if BCBSNE members received medical care in one of Anthem’s service areas, their information might be compromised.

We are working with Anthem to determine if any BCBSNE members have been impacted, and will work together to notify and help these members as more information becomes available. 

Members should be aware of scam email campaigns targeting current and former Anthem members.  These scams, designed to capture personal information (known as “phishing”) are designed to appear as if they are from Anthem and the emails include a “click here” link for credit monitoring. These emails are NOT from Anthem.

If you receive this type of communication:

  • DO NOT click on any links in email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information on the website that may open, if you have clicked on a link in email.
  • DO NOT open any attachments that arrive with email.
Neither Anthem nor Blue Cross and Blue Shield of Nebraska is calling members regarding the cyber-attack asking for credit card information or Social Security numbers over the phone.  This outreach is from scam artists who are trying to trick consumers into sharing personal data. 

If any Blue Cross and Blue Shield of Nebraska members were impacted by the Anthem cyber-attack, Anthem will contact them via mail delivered by the U.S. Postal Service with specific information on how to enroll in credit monitoring. Affected members will receive free credit monitoring and ID protection services. 

Anthem has created a special website for members with questions:   

The FTC provides guidance on recognizing scam email on their website, at



The percentage of the bill you pay after your deductible has been met.


A fixed amount you pay when you get a covered health service.

Tiered benefit plan

A health care plan featuring multiple levels of benefits based on the network status of a particular provider. 


The annual amount you pay for covered health services before your insurance begins to pay.

emergency care services

Any covered services received in a hospital emergency room setting.


Includes behavioral health treatment, counseling, and psychotherapy

in-network provider

A provider contracted by your insurance company to accept an agreed upon payment for covered services. 

OUT-OF-network provider

A term for providers that aren’t contracting with your insurance company. (Your out-of-pocket costs will tend to be more expensive if you go to an out-of-network provider.)


Your expenses for medical care that aren’t reimbursed by insurance, including deductibles, coinsurance and co-payments.


If you can afford health insurance, but choose not to buy it, you must have a health coverage exemption or pay a tax penalty on your federal income tax return.


The amount you pay to your health insurance company each month. 

Preventive services

Health care services that focus on the prevention of disease and health maintenance.


Services and devices to help you recover if you are injured or have surgery. This includes physical, occupational and speech therapy.

special enrollment period

The time after the Open Enrollment Period when you can still purchase health insurance only if you have a qualifying life event (losing other health coverage, having a baby, getting married, moving).


A physician who has a majority of his or her practice in fields other than internal or general medicine, obstetrics/gynecology, pediatrics or family practice.