24/7 live online doctor visits available for Blue Cross and Blue Shield of Nebraska customers on Jan. 1, 2016

A fever in the middle of the night? Sick at work? Blue Cross and Blue Shield of Nebraska (BCBSNE) customers have the option to see a doctor anytime, anywhere in the U.S. without leaving their home or work.  

BCBSNE brings American Well®’s (also known as Amwell) telehealth services to our customers starting January 1, 2016. 

“This is another step in our ongoing commitment to making health care more accessible and convenient, especially in rural Nebraska,” Dr. Joann Schaefer, BCBSNE’s senior vice president and chief medical officer said.  “We believe telehealth services like Amwell have the potential to lower costs by providing access to early intervention and prevention.”

Customers of BCBSNE individual and small group plans can talk with a physician on Amwell at anytime from anywhere in the U.S. via computer, tablet or phone.  Large employers and many self-funded groups will have the telehealth option when they renew their health plan starting in 2016.  Telehealth technology will also be available to Nebraska clinics involved in patient focused contracts. 

“Insurers are looking to telehealth as a way to reduce costs and provide greater value to members in the communities they serve, by making the choice of seeing an in-network doctor as convenient as downloading Amwell, logging on, and having a visit in minutes,” said Danielle Russella, president, customer solutions, American Well. “Blue Cross and Blue Shield of Nebraska's approach to patient-focused care using telehealth is yet another innovative way to put the consumer in charge of their health and well-being.”

Here’s how it works:

  • BCBSNE customers register by downloading the free Amwell app on their mobile device from the Apple App Store or Google Play, visit nebraskablue.com/telehealth, or call 844-SEE-DOCS (844-733-3627)
  • Customers enter their payment method when they register with a credit, debit or HSA/FSA card
  • When ready to use the service, customers can log in and select the doctor they want to see
  • Amwell doctors will suggest follow up care when necessary, and can e-prescribe medications to the customer’s pharmacy of choice when appropriate and where available

The doctor on Amwell will have safe and secure access to customer information, and the interaction automatically creates a record that can be shared with a primary care provider.

The Amwell telehealth platform has met the physical, network, and process security measures required by the Health Insurance Portability and Accountability Act (HIPAA).

The virtual experience can be used for the treatment of most common issues like sinus infection, abdominal pain, cold, pinkeye, flu, ear infections, fever, migraines, rashes and more.




The percentage of the bill you pay after your deductible has been met.


A fixed amount you pay when you get a covered health service.

Tiered benefit plan

A health care plan featuring multiple levels of benefits based on the network status of a particular provider. 


The annual amount you pay for covered health services before your insurance begins to pay.

emergency care services

Any covered services received in a hospital emergency room setting.


Includes behavioral health treatment, counseling, and psychotherapy

in-network provider

A provider contracted by your insurance company to accept an agreed upon payment for covered services. 

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A term for providers that aren’t contracting with your insurance company. (Your out-of-pocket costs will tend to be more expensive if you go to an out-of-network provider.)


Your expenses for medical care that aren’t reimbursed by insurance, including deductibles, coinsurance and co-payments.


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The amount you pay to your health insurance company each month. 

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Health care services that focus on the prevention of disease and health maintenance.


Services and devices to help you recover if you are injured or have surgery. This includes physical, occupational and speech therapy.

special enrollment period

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A physician who has a majority of his or her practice in fields other than internal or general medicine, obstetrics/gynecology, pediatrics or family practice.