Your secure, online account available 24/7

We believe everyone should be able to understand their health insurance and have free access to tools and resources to make the best decisions for themselves and their families.

Already a member? See what’s new with!

What does knowing change? Everything.

You use your bank’s website to access transactions, deposits and track spending. Our secure member website,, works the same way. It gives you instant access to quickly check claims, review benefits and track expenses. members can use a selection of tools and resources to enable smart health care choices. 

What our members are saying about

A recent survey¹ shows over 95% of members say the site is easy to use and understand. We are always listening to your feedback to give you new, improved experiences. 

Ready to try it? Visit and click register now to begin.

Introducing NEW features

 Check claim status – Full claims details available, even for pending claims.

 See your spouse’s information – Our newly designed authorization form is quick and convenient. Both you and your spouse will need a account to fill out the form. Once completed, you will have access to view each other’s information from one account.

 Help save a tree – When a provider submits a claim and we process it, we mail you an Explanation of Benefits (EOB) statement. It shows how your benefits were applied. Sign up to receive it electronically, and we’ll email your EOB instead.

 Pre-authorization status – If your doctor or pharmacist submits a pre-authorization, the most up-to-date status is displayed in your my documents folder.

 Mobile ID card – Download the app to utilize your card from your mobile device. Download now in Apple App Store™ and Google Play™.

Powerful Tools, Empowered Members

Activating your account gives you access to navigate provider and pharmacy info that’s specific to you, your health plan and your medical history.

 Know before you go – Our easy-to-use search tool can help you find the right providers for your needs. Find a doctor > (requires login)

 Estimate your costs – We use your plan, benefits and current out-of-pocket status in this tool. Compare cost and quality information for doctors, hospitals and procedures. Estimate costs > (requires login)

 myPrime – Find nearby network pharmacies and look up drugs and costs. Search history and order home delivery service refills or new home delivery prescriptions online. Gain the facts so you and your doctor can make the right decisions. Log into myPrime (requires login)

Are you new to 

Activate online member account at

Our Frequently Asked Questions can help you navigate the setup process and learn more about your online account benefits. 

Frequently Asked Questions

How do I activatemy account?

We offer two ways to active your account:

What do I need to active my account?

To ensure your security and accuracy of data, we ask for specific information to start your account. This will take a few minutes to complete. To activate your account, be prepared with:

  • Best email address to receive communication from BCBSNE. We will not email personal health information in emails, but we will send notifications to log into your document center. We will not share this information with anyone.
  • Member ID (available on your physical BCBSNE ID card)
  • Last 4 digits of your social security number
  • Date of birth

Want more information?

See what can offer you:

Additional Resources


¹First Contact Survey conducted April 14 – June 5, 2017



The percentage of the bill you pay after your deductible has been met.


A fixed amount you pay when you get a covered health service.

Tiered benefit plan

A health care plan featuring multiple levels of benefits based on the network status of a particular provider. 


The annual amount you pay for covered health services before your insurance begins to pay.

emergency care services

Any covered services received in a hospital emergency room setting.


Includes behavioral health treatment, counseling, and psychotherapy

in-network provider

A provider contracted by your insurance company to accept an agreed upon payment for covered services. 

OUT-OF-network provider

A term for providers that aren’t contracting with your insurance company. (Your out-of-pocket costs will tend to be more expensive if you go to an out-of-network provider.)


Your expenses for medical care that aren’t reimbursed by insurance, including deductibles, coinsurance and co-payments.


If you can afford health insurance, but choose not to buy it, you must have a health coverage exemption or pay a tax penalty on your federal income tax return.


The amount you pay to your health insurance company each month. 

Preventive services

Health care services that focus on the prevention of disease and health maintenance.


Services and devices to help you recover if you are injured or have surgery. This includes physical, occupational and speech therapy.

special enrollment period

The time after the Open Enrollment Period when you can still purchase health insurance only if you have a qualifying life event (losing other health coverage, having a baby, getting married, moving).


A physician who has a majority of his or her practice in fields other than internal or general medicine, obstetrics/gynecology, pediatrics or family practice.