We’re excited to introduce improvements to our Administrative Services Only (ASO) billing processes beginning with July billing to provide greater accuracy, transparency and ease of access for your team. These changes move key billing activities from a largely manual process to a more automated solution, reducing the risk of manual errors and improving consistency.
The July 8 weekly claims funding cycle will be the first billing processed through our new system. Group contacts who use the Employer Online Access (EOA) portal will receive an automated email notification with a link when invoices and files are available and can access them directly through the portal.
If your team does not currently have access, or if additional users require access, please notify your account team, so we can assist.
Starting with July billing, ASO billing materials will no longer be delivered by email or SFTP. In addition, claims funding and administrative fees will now be invoiced separately, each with its own cadence and supporting documentation, to provide greater transparency and support easier reconciliation.
Examples are provided below for reference. These samples show the email notification, weekly claims funding and administrative invoices and EOA portal experience group contacts can expect to see when billing materials are available.
