Electronic Claims Submission

Policy Number: GP-X-041

Last Updated: May 24, 2022 

Electronic submission is the preferred method of filing claims. Benefits of electronic claim submission include:

  • Lower operating costs. You will spend fewer dollars for clerical work and postage. Most electronic claims are submitted in less than 60 seconds.
  • Greater control over claim data. Electronic claim submission is a more efficient way to submit claims. Submitting claims electronically will lead to a faster, more accurate payment.
  • When all necessary information is submitted electronically, fewer claims will be returned for missing or incorrect information.
  • No limit on the maximum number of lines that can be submitted on one claim. (No Health Insurance Portability and Accountability Act of 1996 (HIPPA) mandate for line limitations.)

Note: When submitting a UB-04, Field Locator (FL) 3b (Medical/health Record Number) is a required field. If FL 3b is left blank, the claim will be returned.

Filing Secondary Claims Electronically

If you can send institutional or professional primary claims electronically, you can send secondary claims electronically as well. Please follow these billing guidelines found in the 837 Companion Guide for Health Care Claim (Coordination of Benefits) to file secondary claims to Blue Cross and Blue Shield of Nebraska (BCBSNE). 

Our NEBlueConnect Account Managers can tell you about the hardware and software that make electronic claim submission possible and can show you how electronic claims processing has helped offices like yours. If you would like to speak with an Account Manager, please call 800-821-4787, Option 3.  

For more information, go to NebraskaBlue.com/Providers/Eligibility-and-Claims

Faxed Claims

BCBSNE does not accept faxed claims. Claims can only be accepted by electronic submission or by mail.