BlueCares VIP Service: Putting Personal Care Into Health Care.

Get started by downloading the app.

It's free and easy to use.

Download the Wellframe app* using the icons below:

App Store Icon Google Play Icon

Access Code: SMS
Enter the access code and your member ID into the Wellframe app when prompted.

SMS can win a prize for meeting its goal.

Reach the goal of 80% employee participation by July 3 to win a prize for the whole company. Sign up today!

BlueCares VIP Screenshot Chat
Provide Expert Guidance

Get the most from your benefits with a team that knows your plan and health history, and will tailor recommendations to your specific needs.

Coordinate Care

Your health care assistant can help you find an in-network doctor for your medical needs, so you pay the lowest out-of-pocket costs.

Answer Your Questions

Need an ID card? Curious about a cost or claim? Need to know where to go for care? Your health care assistant can answer your questions through our app.

Solve and Simplify

Health care can be complex. Your health care assistant does the hard part so you don’t have to.

Yes. Your spouse and dependents can register if they are covered by a Blue Cross and Blue Shield of Nebraska health plan. To register, you will be asked to enter an access code and your member ID.
Yes. Your health care assistant can order replacement or additional cards for you.
BlueCares VIP service is a one-stop shop for all your personalized health benefit needs and questions. Your health care assistant will help you navigate everything from simple benefits questions to critical care needs and everything in between.
Yes. Your health care assistant can check the status of claims and answer any question you may have about them or your benefits.
You must be enrolled in a Blue Cross and Blue Shield of Nebraska health plan to participate. You will be asked to enter an access code and your member ID (found on your ID card).
All communication channels are HIPAA-compliant and completely confidential. Your information is secure and will not be shared.
If you can access your cellular network, you will be able to connect with your health care assistant through the app.
Yes. Your health care assistant has access to a wide range of in-network doctors, specialists and medical facilities that best fit your needs. They will help you navigate the health care system, so you can get the care you need.
Yes. Your health care assistant will team up with one of our nurses to answer health questions. Your care team can help with issues like diabetes, asthma, COPD and others.
No. All services provided by your health care assistant or nurse are completely free for you and your covered dependents.
Yes. Your health care assistant will develop a personalized plan to help you reach your wellness and health goals.
You can send text or chat messages 24/7. Because your health care assistant is a real person and not a bot, they will respond during regular business hours, Monday through Friday, 7:30 a.m. – 4:30 p.m. CT. You may receive an automated message outside these times.
Yes. The BlueCare VIP Service features an extensive library of information. Your health care assistant will work with you to ensure you are getting the information you want. If at anytime you want to stop receiving information, just let your health care assistant know.
Any one of the Blue Cross and Blue Shield of Nebraska nurses can help you sign up. Please call 844-201-1546, 7:30 a.m. – 4:30 p.m. CT., Monday through Friday. If you are having technical issues with the app, please call Wellframe’s Help Desk at 844-452-4085.

The resources will help you educate, empower and engage your employees with the BlueCares VIP Service program.

Email
FAQ Flier
Postcard
Poster



*Wellframe is an independent company that provides mobile enabled care management services to Blue Cross and Blue Shield of Nebraska. Wellframe is responsible for its services. App Store is a registered trademark of Apple. Google Play is a registered trademark of Google.