Blue Cross and Blue Shield of Nebraska (BCBSNE) is committed to maintaining a respectful, professional and collaborative environment. The expectations below reflect the communication and conduct standards outlined in your Participating Provider Agreement with BCBSNE. 

Provider Expectations 
Providers and anyone acting on their behalf (e.g., office staff, billing partners, administrative representatives) are expected to: 

• Communicate with BCBSNE members, employees and representatives in a courteous and professional manner. 
• Demonstrate respect during all interactions, whether in person, by phone or electronically. 
• Support a constructive and collaborative atmosphere that prioritizes member wellbeing and service quality. 

Zero-Tolerance Policy 
BCBSNE enforces a zero-tolerance policy for: 

• Abusive, hostile or threatening behavior 
• Disruptive conduct that interferes with business operations 
• Any form of physical or verbal aggression 

Violent actions or continued inappropriate behavior may result in removal from the BCBSNE provider network. 

Examples of Prohibited Behavior 
The following actions are not permitted under any circumstances: 

• Physical violence or attempts to cause harm 
• Threats of any kind (verbal, written or implied) 
• Harassment, intimidation or hostile language 
• Gestures or actions that suggest the intent to cause harm 
• Threats of retaliation toward others 
• Statements or behavior indicating self harm 
• Any other conduct that disrupts professional communication or creates an unsafe environment