Reconsideration Requests

Providers may request reconsideration of the reimbursement level of submitted charges using the reconsideration form on NaviNet^®. Providers are responsible for supplying all information necessary for Blue Cross and Blue Shield of Nebraska (BCBSNE) to evaluate a reconsideration request. 
 
Reasons for a reconsideration request are: 

• An invoice for pricing review   
• Workers’ compensation   
• Provider contract pricing (include the relevant fee schedule information being referenced)   
• Review of medical records for CPT/HCPCS/ICD10 code edits/denials   
• Other insurance information   
• Issues regarding modifier submission   

Reconsideration requests are only available if a claim has been processed and the remittance advice has been issued.   
   
Please use the following guidelines when submitting a claim for a reconsideration request:  

• In-Network Providers will need to submit reconsiderations in NaviNet. 
• Out-of-Network /Out-of-State Providers can submit reconsiderations in NaviNet or by using the correct, most recent version of the Reconsideration Request. The reconsideration form is available online at Find a Form for Providers. Ensure the form is completed in its entirety, including the BCBSNE claim number and member ID.   
• In the Reason section of the form, check the applicable box. In the Comments section, provide a concise description of the issue, including the code(s) in question.   
• When submitting documentation in support of the reconsideration request, include all relevant documentation, but do not include information that does not pertain to the issue.   
• Please note that issues regarding preauthorization, medical necessity denial, investigative denial or no assistant surgeon allowed should be sent as appeals, not as a reconsideration.    
• Review instructions on submitting an appeal in the Member Benefit Appeals policy. BCBSNE reserves the right to determine a minimum cost threshold for any reconsiderations requested to be cost-efficient for providers and members. The threshold for reimbursements is $25 based on current costs of claims handling.   
• If the denial is upheld after review, the provider may not submit another reconsideration request for that claim unless the necessary documentation was not sent initially.  

In all cases, BCBSNE will make a final determination of reimbursement level based upon the criteria detailed above. The covered person is not responsible for payment of disputed charges during the appeal/reconsideration process. The provider may not bill the covered person for any payment under dispute. 

^{NaviNet is a healthcare provider portal providing services for Blue Cross and Blue Shield of Nebraska, an independent licensee of the Blue Cross Blue Shield Association.}