Behavioral Health Services Coming Soon

Behavioral health services will be available via telehealth as of January 1, 2017. With these services, also known as teletherapy, Amwell’s licensed therapists will be available to provide treatment for the following conditions: 

  • Anxiety
  • Depression
  • Attention deficit hyperactivity disorder (ADHD)
  • Bereavement
  • Obsessive-compulsive disorder (OCD)
  • Trauma/Post-traumatic stress disorder (PTSD)
  • Panic attacks
  • Stress
  • And more

Therapists will be available on demand or by appointment from 7 a.m. to 11 p.m. local time, 7 days per week. To learn more, please contact a member of your Blue Cross and Blue Shield of Nebraska sales or account service team.

What is telehealth?

Telehealth is a fast, easy way to see a doctor. It lets Blue Cross and Blue Shield of Nebraska members have live visits over computer, tablet or phone with a doctor anytime. It's easy to use, affordable, private and secure. 

Who is providing telehealth services?

Our telehealth services are provided through American Well®, also known as Amwell, the industry’s leading telehealth solution – serving more than 100 million people.

What does telehealth include?

Amwell’s secure HIPAA-compliant platform offers BCBSNE members 24/7/365 access to U.S. board-certified physicians. 

The full service telehealth program includes: 
  • The only fully-staffed, on-demand mobile video telehealth service available in the market today
  • Patient choice of physician and ability to repeat a positive experience
  • Real-time eligibility and claims processing for seamless benefit plan integration
  • 24/7/365 live computer, tablet or phone consults with on-demand doctors
  • The top ranked app in the medical category in both the Apple App store and Google Play
  • Complete record of each encounter maintained and accessible by the patient
  • Integrated e-prescribing for fulfillment at local pharmacies*
  • Simple payment with credit, debit or HSA/FSA cards at the time of service (BCBSNE members provide their payment information when they register)

Commonly treated conditions

The doctors who practice on Amwell have made more than 1,200 diagnoses. Common ailments include: 
  • Sinus infection
  • Cold
  • Flu
  • Fever
  • Rashes
  • Abdominal pain
  • Pinkeye
  • Ear infections
  • Migraines
  • And more

What is the cost?

There is no additional administrative fee charged to our group clients for this service. BCBSNE members can register for free, and the cost per visit is less than the cost of an in-person doctor office visit. 

Communications toolkit

You may use our free toolkit to promote this service to your employees. 

Learn more

Additional information is available here

If you have any questions, please view these FAQs or contact your insurance agent/broker or a member of your BCBSNE sales or account service team today! 

*Telehealth is available in most states, but some states do not allow telehealth consults or telehealth prescriptions. For more information, visit: American Well is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska. 



The percentage of the bill you pay after your deductible has been met.


A fixed amount you pay when you get a covered health service.

Tiered benefit plan

A health care plan featuring multiple levels of benefits based on the network status of a particular provider. 


The annual amount you pay for covered health services before your insurance begins to pay.

emergency care services

Any covered services received in a hospital emergency room setting.


Includes behavioral health treatment, counseling, and psychotherapy

in-network provider

A provider contracted by your insurance company to accept an agreed upon payment for covered services. 

OUT-OF-network provider

A term for providers that aren’t contracting with your insurance company. (Your out-of-pocket costs will tend to be more expensive if you go to an out-of-network provider.)


Your expenses for medical care that aren’t reimbursed by insurance, including deductibles, coinsurance and co-payments.


If you can afford health insurance, but choose not to buy it, you must have a health coverage exemption or pay a tax penalty on your federal income tax return.


The amount you pay to your health insurance company each month. 

Preventive services

Health care services that focus on the prevention of disease and health maintenance.


Services and devices to help you recover if you are injured or have surgery. This includes physical, occupational and speech therapy.

special enrollment period

The time after the Open Enrollment Period when you can still purchase health insurance only if you have a qualifying life event (losing other health coverage, having a baby, getting married, moving).


A physician who has a majority of his or her practice in fields other than internal or general medicine, obstetrics/gynecology, pediatrics or family practice.