woman holding her phone while video chatting her doctor


You can get care when you need it in less than 10 minutes with telehealth.* Telehealth lets you video chat with a doctor at your convenience instead of having to travel to a doctor’s office. Each visit costs less than the emergency room, urgent care, or even in-office doctor visits. It's easy to use, affordable, private and secure.

Telehealth is available 24/7, 365 days a year, over your computer, tablet or smartphone in all 50 states. It’s perfect when your doctor’s office is closed, you’re too sick or busy to go in person, or when traveling. Behavioral health services are also available from licensed therapists.

Three Easy Ways to Register for Telehealth

  1. Download the Amwell app

    Apple Store Icon Google Play Icon
  2. From your desktop, visit amwell.com
  3. Call toll-free 844-SEE-DOCS (844-733-3627)

When prompted, enter service key BCBSNE to get the Blue Cross and Blue Shield of Nebraska member rate.

Need help registering? Download the Quick Start Guide (PDF; 324 KB)

Telehealth is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telehealth lets you interact with a doctor at your convenience. Telehealth also offers behavioral health and counseling services, known as teletherapy, Amwell’s licensed therapists will provide treatment for many common conditions. 

With telehealth, you can select your physician using online patient ratings and continue to see the same physician for future online visits if you are satisfied with your experience.

Other reasons to use telehealth include:
  • Available nationwide and 24/7/365
  • A complete record of each visit is securely maintained and accessible by you
  • Medication can be prescribed during your online visit and picked up it at your local pharmacy (when appropriate and where allowed)
  • Simple payment with credit, debit or HSA/FSA cards
  • Your visit is counted toward your out of pocket maximum
Telehealth can help you with a multitude of common conditions such as:
  • cold
  • rash
  • pink eye
  • flu
  • stomach pain
  • ear infection
  • fever
  • sinus infection
  • migraine
Teletherapy can help you with a multitude of common conditions such as:
  • bereavement
  • depression
  • attention deficit hyperactivity disorder (ADHD)
  • obsessive-compulsive disorder (OCD)
  • trauma/Post-traumatic stress disorder (PTSD)
  • stress
  • panic attacks
  • and more

Therapists are available by appointment from 7 a.m. to 11 p.m. local time, 7 days per week.

We provide telehealth services through American Well,® also known as Amwell, the industry’s leading telehealth solution. With Amwell, you can register for free, and the cost per visit is less than the cost of an in-person doctor office visit.

A great patient experience begins with your doctor. That’s why Amwell offers access to a national network of U.S. board-certified physicians including family medicine, internal medicine, pediatric and emergency medicine physicians. With an average of 15 years in practice, these doctors are credentialed, certified and trained to practice online medicine.

*Telehealth is not available to BCBSNE Medicare Supplement or Medicare Advantage members. BCBSNE group health plan members should check with their employer to find out if their group offers this service.

Telehealth services are offered through American Well®, also known as Amwell. American Well is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska.