woman holding her phone while video chatting her doctor

Telehealth

Updated June 30, 2020

Please note the following updated information regarding telehealth benefits:
  • Cost shares for in-network telehealth visits directly related to the treatment of COVID-19 will continue to be waived for BCBSNE health plan members through Sept. 30, 2020. 
  • For all other covered telehealth services, normal plan cost shares will once again apply beginning July 1, 2020. 

We encourage you to reach out to your primary care provider to learn about their telehealth capabilities. You can also register to use services provided by BCBSNE’s preferred telehealth provider, Amwell.*

To register to use services provided by Amwell®, please follow the instructions below. You will need your member ID number and the service code below to register.

For more information about what BCBSNE is doing to help members during the COVID-19 pandemic, visit NebraskaBlue.com/Coronavirus.

*Employees of self-funded groups should check with their employer regarding their telehealth benefits. Please refer to the back of your member ID card to determine if Amwell is an option for you for telehealth.

Ways to Register 

     Download the Amwell app
Apple Store Icon Google Play Icon
  Visit  Amwell.com

    Call toll-free 844-SEE-DOCS (844-733-3627)

Service Key

When prompted, you will need to enter the service key BCBSNE to get the Blue Cross and Blue Shield of Nebraska member rate.

Registration Help

Download the Quick Start Guide to get step-by-step instructions on how to register.  Download the Quick Start Guide

For technical issues, please email Customer.Support@AmericanWell.com.

Frequently Asked Questions

Telehealth is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telehealth lets you interact with a doctor at your convenience. Telehealth also offers behavioral health and counseling services, known as teletherapy, Amwell’s licensed therapists will provide treatment for many common conditions. 

With telehealth, you can select your physician using online patient ratings and continue to see the same physician for future online visits if you are satisfied with your experience.

Other reasons to use telehealth include:
  • Available nationwide and 24/7/365
  • A complete record of each visit is securely maintained and accessible by you
  • Medication can be prescribed during your online visit and picked up it at your local pharmacy (when appropriate and where allowed)
Telehealth can help you with a multitude of common conditions such as:
  • cold
  • rash
  • pink eye
  • flu
  • stomach pain
  • ear infection
  • fever
  • sinus infection
  • migraine
Teletherapy can help you with a multitude of common conditions such as:
  • bereavement
  • depression
  • attention deficit hyperactivity disorder (ADHD)
  • obsessive-compulsive disorder (OCD)
  • trauma/Post-traumatic stress disorder (PTSD)
  • stress
  • panic attacks
  • and more

Therapists are available by appointment from 7 a.m. to 11 p.m. local time, 7 days per week.

We provide telehealth services through American Well, also known as Amwell, the industry’s leading telehealth solution. 

A great patient experience begins with your doctor. That’s why Amwell offers access to a national network of U.S. board-certified physicians including family medicine, internal medicine, pediatric and emergency medicine physicians. With an average of 15 years in practice, these doctors are credentialed, certified and trained to practice online medicine.

Amwell® is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska.