woman holding her phone while video chatting her doctor

Telehealth

Please note: Member cost shares will continue to be waived through May 11, 2023, for all in-network telehealth visits directly related to diagnosing COVID-19. Normal plan cost shares apply for all other covered telehealth services.

We encourage you to reach out to your primary care provider to learn about their telehealth capabilities. You can also register to use services provided by BCBSNE’s preferred telehealth provider, Amwell.*

To register to use services provided by Amwell^®, please follow the instructions below. You will need your member ID number and the service code below to register.

*Employees of self-funded groups should check with their employer regarding their telehealth benefits. Please refer to the back of your member ID card to determine if Amwell is an option for you for telehealth.

Ways to Register

Download the Amwell app

Visit Patient.Amwell.com

Call toll-free 844-SEE-DOCS (844-733-3627)

Service Key

When prompted, you will need to enter the service key BCBSNE to get the Blue Cross and Blue Shield of Nebraska member rate.

Registration Help

Download the Quick Start Guide to get step-by-step instructions on how to register. Download the Quick Start Guide

For technical issues, please email Customer.Support@AmericanWell.com.

Frequently Asked Questions

How does telehealth work?

Telehealth is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telehealth lets you interact with a doctor at your convenience. Telehealth also offers behavioral health and counseling services, known as teletherapy, Amwell’s licensed therapists will provide treatment for many common conditions.

Reasons to use telehealth

With telehealth, you can select your physician using online patient ratings and continue to see the same physician for future online visits if you are satisfied with your experience.

Other reasons to use telehealth include:

Available nationwide and 24/7/365
A complete record of each visit is securely maintained and accessible by you
Medication can be prescribed during your online visit and picked up it at your local pharmacy (when appropriate and where allowed)

Teleheath Common Conditions

Telehealth can help you with a multitude of common conditions such as:

Teletherapy Common Conditions

Teletherapy can help you with a multitude of common conditions such as:

bereavement
depression
attention deficit hyperactivity disorder (ADHD)
obsessive-compulsive disorder (OCD)
trauma/Post-traumatic stress disorder (PTSD)
stress
panic attacks
and more

Therapists are available by appointment from 7 a.m. to 11 p.m. local time, 7 days per week.

Who provides telehealth service?

We provide telehealth services through American Well, also known as Amwell, the industry’s leading telehealth solution.

A great patient experience begins with your doctor. That’s why Amwell offers access to a national network of U.S. board-certified physicians including family medicine, internal medicine, pediatric and emergency medicine physicians. With an average of 15 years in practice, these doctors are credentialed, certified and trained to practice online medicine.

^{Amwell^® is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska.}