Mom holding daughter in a field of corn

Internet Privacy

Protecting your privacy is important to us. Our Internet Privacy Policy provides you with information about how we gather and use data in connection with this website. Use of this site constitutes agreement to the terms listed below:

Collection of Information from Site Visitors

We may collect and track:

Technical Information, such as home server domain names, downloaded files, search engines, operating systems, web browsers, IP address, website address of your point of entry to our site and user‐specific information (such as which pages on our site you visit).

Personal Information, such as email addresses and other information knowingly provided by the visitor in online forms, surveys, email, and other online avenues. Personal Information could also include demographic information (such as zip code, gender and age), contact information (such as street address and phone number), financial information (such as credit card or bank account numbers), and private health information (such as family medical history or recent doctor visits).

You can visit our website without providing any personal information about yourself. You will still be able to access most of the features of the site.

Use of Cookies

“Session Cookies” are used on this website. They remember information only for as long as the visitor operates the web browser in a single sitting. Session cookies can be used to determine information such as what parts of a website are popular, how long people stay on certain sections of a website and what browsers people are using.

Certain authorized BCBSNE vendors may help us with the delivery of BCBSNE marketing messages by placing and reading cookies. We require that these vendors participate in the opt‐out process established by the Network Advertising Initiative (NAI). To learn more or to limit the automatic collection of information by these parties, you may visit the NAI advertising industry site and opt out of this collection. Please note that this opt‐out is cookie‐based. If you buy a new computer, change web browsers or delete cookies, you will need to perform the opt‐out task again. Please also note that the NAI opt‐out does not work on many wireless devices, wireless portals, or wireless websites.

You also can limit the automatic collection of certain information by our or other websites. Most internet browsers residing on computers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored.

Please note that disabling cookies may prevent you from using specific features on our sites, such as ordering products or services and maintaining an online account.

Use of Information Collected

Financial and private health information you give us will be used to provide services to you, answer your questions or otherwise do business with you. Other types of individually identifiable personal information, such as names, postal and email addresses, phone numbers and other personal information voluntarily provided to us may be added to our databases to be used for future calls and mailing. Technical information and anonymous personal information collected may be used for reasons such as product development, content improvement, or customization and enhancement of our website.

Outside Access to Information

Occasionally, it may be necessary for us to give outside entities under contract with us access to information to assist in maintenance of this site or other systems, or to assist us in communicating with you. Such entities will be under a contractual obligation to use the information solely for the purposes of their work on our behalf. We do not sell or transfer your personal information to non-affiliated entities for their marketing purposes.

We may release any information, including individually identifiable personal information, when it is necessary to comply with the law or valid court order or if it is helpful in responding to your communication. For example, if you submit a question about our handling or a claim, we may communicate with the health care provider who submitted the claim.

Cyber Security

We have security features in place to prevent the unauthorized release of or access to personal information on our systems. The forms we have provided on our website for you to send us questions regarding your coverage and claims are secure and fully encrypted. Please be advised, however, that the confidentiality of any communication or material transmitted to or from us via email cannot be guaranteed.

External Links

Our site contains links to other sites. We are not responsible for the privacy practices or the content of other websites. When visiting another site, be sure to review its privacy policy first and proceed with caution.

Right to Change Privacy Policy

We reserve the right to change this privacy policy at any time. Information we gather now is subject to the privacy policy in effect at the time we use the information. If we make any substantial changes, we will notify you by posting a prominent announcement on our website's privacy policy section for at least 30 days. If you have any questions about our website privacy policy or practices, or you have technical questions regarding our website, please visit to submit a technical inquiry.