The federal government will end the COVID-19 emergency declarations on May 11, 2023. This means starting May 12, 2023, standard health plan provisions will apply with cost shares as applicable for COVID-19 testing, related services and vaccine administration. Read more

Rights and Responsibilities
You have the right to:
- Be treated with respect and dignity.
- Information disclosure.
- Privacy of your personal health information that we maintain, following state and federal laws.
- Receive information about the benefits, limitations and exclusions of your health plan, including how to access our network of hospitals, physicians and other health care providers.
- Work with your doctor and other health care professionals about decisions regarding your treatment.
- Discuss all of your treatment options, regardless of cost or benefit coverage.
- Make a complaint or file an appeal about your health plan, any care you receive or any benefit determination your health plan makes. To file a complaint, please contact us or call the Member Services number on the back of your member ID card.
- Culturally and Linguistically appropriate services. For more information please visit the Non-Discrimination Notice and Translations page.
- Make recommendations to us about this rights and responsibilities policy.
- Give us suggestions about how we can better serve you and other members.
You have the responsibility to:
- Read and be familiar with your health plan coverage information and what your plan covers and doesn’t cover, or ask for help if you need it.
- If your plan has different in- and out-of-network benefits, understand how your choice of an in- or out-of-network health care provider will impact what you pay out of your own pocket, or ask for help if you need it.
- Give us all the information we need to process your claims and provide you with the benefits you’re entitled to under your plan.
- Give all your health care providers the information they need to appropriately treat you.
- Advise us of any changes that affect you or your family, such as a birth, marriage/divorce or change of address.
- Understand your own health and work with providers to develop and follow an agreed-upon plan.