Provider Resources

To assist you as you care for our members, we have created this resource page. Please use the quick tips and external links below as a guide for coding, billing, claims and more. Additionally, we have moved all legislative updates to this page for your reference. We appreciate your partnership in supporting Nebraskans’ health journeys.

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Searching NaviNet without Member ID

Feb. 2022

Using the member ID # will always return the best search results, however you can now search for a BCBSNE member or BCBSNE Medicare Supplement member without the member ID. 

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Legislative Updates

View updates about these federal mandates and how the legislation may impact providers.

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Beginning Sept. 1, 2021, BCBSNE’s fully insured products will follow LB487 which allows for cost shares and reimbursement rates for covered telehealth behavioral health services to be the same as the in-person rates.

Effective Jan. 1, 2021, providers in Nebraska may not balance bill patients for medical care received from out-of-network providers or facilities in emergency situations. Legislative Bill 997 (LB997), also known as the Out-of-Network Emergency Medical Care Act, keeps consumers from getting surprise bills from out-of-network providers or facilities for medical emergency services. Facilities are defined as a general acute hospital, satellite emergency department or ambulatory surgical center licensed pursuant to the Health Care Facility Licensure Act.

This state mandate applies to all fully insured plans and non-ERISA groups.

Out-of-network providers will receive remits for these claims. Remits will display the M16 RARC message code which communicates the information below. 

M16 Alert

Providers disputing the payment from BCBSNE may complete an LB997 - Out of Network Emergency Medical Care Act Reimbursement Dispute Request. 

Download the Dispute Request form »


Resources

Provider Website: Home | NE Provider - Healthy Blue
Customer Service: 833-388-1405 (TTY 711); Hours of Operation: Monday — Friday, 8 a.m. to 5 p.m. CT.
Provider Bulletin: October 2020

BCBSNE is proud to support NMA’s peer-to-peer physician coaching program, LifeBridge Nebraska.

To learn more and to view coach profiles, please visit nebmed.org/lifebridge.

The resources shared in this section are for informational purposes only and are not binding to the reimbursement of BCBSNE claims. If you have questions regarding BCBSNE’s billing or reimbursement policies, please consult the BCBSNE Provider Policies and Procedures Manuals or contact your provider executive.

Quick Tip Archive

Rejected or Returned Claims

Learn how to check claim status and submit a new claim.

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