The Blue Cross and Blue Shield of Nebraska board of directors has named Jeff Russell as the company’s new president and CEO, effective June 26. Read more
Contact Us
Contact Member Services
We're here to help you better understand and use your health insurance. Our representatives are available via phone Monday through Friday from 7:30 a.m. to 6:00 p.m. (CT), and 8:00 a.m. to 5:00 p.m. (CT) for Federal Employees. FEP Customer Service will be closed the first Friday of every month from 3:30 p.m. to 5:00 p.m. (CT). Our lobby hours are Monday through Friday 9:00 a.m. to 3:00 p.m.
Telephone: 844-201-0763, Federal Employees 800-223-5584
Fax: 402-392-4153, Federal Employees 402-398-3640
Hearing and Speech Impaired (TTY/TDD): 711
Access Your Account Online or on Mobile
See what your plan covers, your deductible and out-of-pocket maximum, find a doctor in your network, file a claim, submit a complaint and more. Our online member portal allows you to access your plan information where you need it, when you need it.
You have the right to make a complaint or file an appeal about your health plan, any care you receive or any benefit determination your health plan makes. To file a complaint, please call the Member Services number on the back of your member ID card.
Additional Contacts
Office Locations
Omaha Headquarters
1919 Aksarben Drive
P.O. Box 3248
Omaha, NE 68180
402-982-7000
800-422-2763
(Wheelchair accessible)
For Providers
Get in touch with one of our provider executives using the first three digits of your ZIP code or the Physician Hospital Organization (PHO) to identify your contact.
For Brokers
Discover a range of resources about our health care plans including sales, marketing, training and enrollment tools to help you support your clients.
Log in to the Broker PortalFor Sales Inquiries
Whether you're looking for the best health insurance for your employees, or getting ready to retire, our experts will work with you for your health insurance needs.
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