Contact Member Services

We're here to help you better understand and use your health insurance. Our representatives are available via phone Monday through Friday from 7:30 a.m. to 6:00 p.m. (CT), and 8:00 a.m. to 5:00 p.m. (CT) for Federal Employees. FEP Customer Service will be closed the first Friday of every month from 3:30 p.m. to 5:00 p.m. (CT). Our lobby hours are Monday through Friday 9:00 a.m. to 3:00 p.m.

Telephone: 844-201-0763, Federal Employees 800-223-5584
Fax: 402-392-4153, Federal Employees 402-398-3640
Hearing and Speech Impaired (TTY/TDD): 711

Access Your Account Online or on Mobile

See what your plan covers, your deductible and out-of-pocket maximum, find a doctor in your network, file a claim, submit a complaint and more. Our online member portal allows you to access your plan information where you need it, when you need it.

Log in to myNebraskaBlue

^{You have the right to make a complaint or file an appeal about your health plan, any care you receive or any benefit determination your health plan makes. To file a complaint, please call the Member Services number on the back of your member ID card.}

Additional Contacts

For Providers

Get in touch with one of our provider executives using the first three digits of your ZIP code or the Physician Hospital Organization (PHO) to identify your contact.

View Provider Contacts

For Brokers

Discover a range of resources about our health care plans including sales, marketing, training and enrollment tools to help you support your clients.

For Sales Inquiries

Whether you're looking for the best health insurance for your employees, or getting ready to retire, our experts will work with you for your health insurance needs.