Manage Your Health Care Playbook

Introducing the 2018 "Manage Your Health Care" member communications initiative. 

This year, we are partnering with you to deliver a new experience for your employees known as the “Manage Your Health Care” communications initiative. Employees will receive proactive, seasonal communications, including emails, posters tutorial videos and intranet banners. The goal is to keep health benefits and costs top-of-mind throughout the year by encouraging your employees to use the resources available on

To help your company get the most out of “Manage Your Health Care,” and to reach the highest level of employee participation, we developed the “2018 Manage Your Health Care Playbook.” The playbook is a guide designed specifically for you to help engage employees who have not signed up for a account previously, so that you can help them become educated and engaged about their health insurance plan. 

Each month, a new topic will be rolled out. You can continue to access content and tools from previous months, as well as additional content to continue to help your employees make the most of their health insurance throughout the year. If employees are already registered users, they will automatically receive these monthly emails. 

Download your free Manage Your Health Care playbook now >>

March 2018 Member Communication

The March Manage Your Health Care member communication will be sent on Monday, March 19 to members who are signed up for a account. The theme is "How to access health care claims during tax season.” We encourage you to use the posters and other assets in the playbook to help educate your employees on how to interact with their health care plan throughout the year.

February 2018 Member Communication

February’s Manage Your Health Care member communication will be sent on Thursday, Feb. 8, 2018. February’s theme is, “How to Find a Medicine Using” We will only send the email to those members who have our pharmacy benefits. We encourage you to use the posters and other assets in the playbook to help educate your employees about finding the right medications. 



The percentage of the bill you pay after your deductible has been met.


A fixed amount you pay when you get a covered health service.

Tiered benefit plan

A health care plan featuring multiple levels of benefits based on the network status of a particular provider. 


The annual amount you pay for covered health services before your insurance begins to pay.

emergency care services

Any covered services received in a hospital emergency room setting.


Includes behavioral health treatment, counseling, and psychotherapy

in-network provider

A provider contracted by your insurance company to accept an agreed upon payment for covered services. 

OUT-OF-network provider

A term for providers that aren’t contracting with your insurance company. (Your out-of-pocket costs will tend to be more expensive if you go to an out-of-network provider.)


Your expenses for medical care that aren’t reimbursed by insurance, including deductibles, coinsurance and co-payments.


If you can afford health insurance, but choose not to buy it, you must have a health coverage exemption or pay a tax penalty on your federal income tax return.


The amount you pay to your health insurance company each month. 

Preventive services

Health care services that focus on the prevention of disease and health maintenance.


Services and devices to help you recover if you are injured or have surgery. This includes physical, occupational and speech therapy.

special enrollment period

The time after the Open Enrollment Period when you can still purchase health insurance only if you have a qualifying life event (losing other health coverage, having a baby, getting married, moving).


A physician who has a majority of his or her practice in fields other than internal or general medicine, obstetrics/gynecology, pediatrics or family practice.