Happening Now

For ease of access, we have created a COVID-19 page which will be your source for updates during this pandemic. View COVID-19 updates » 

Please continue to watch Happening Now for updates. 

Effective September 1, 2022, Educators Health Alliance (EHA) will move to a new prescription drug list to keep medications affordable. Communications to all members started in March; impacted members will receive formal letters from BCBSNE starting July 1. 

Also on Sept. 1, all EHA members will receive new ID cards with a QR code so providers can easily access their benefits; ID numbers will remain the same. EHA member ID cards begin with EHN.
 

The NYC Medicare Advantage Plus plan is not being implanted on April 1, 2022.  All retirees will remain in their current plans until further notice.

We are beginning a transition to a new tool which will allow us to manage our provider data more effectively.  During this time, we will be prioritizing items with potential claim impacts. 

  • We do expect increased turnaround times greater than 60 days
  • We are working as quickly as possible to complete this transition and return to our standard turnaround times
  • Continue to watch Happening Now as well as our monthly Friday email blast for updates
  • Reminder current timelines are on NaviNet and will be updated weekly during the transition

Once the transition is complete and we have fully realized implantation (working out the learning curve) the provider experience will include improved turnaround times.   

Effective February 23, 2022, when performing an eligibility and benefits search in NaviNet, using the member ID # will always return the best match. However, providers can now do a search for a BCBSNE member or BCBSNE Medicare Supplement member without the member ID.

Providers can now do an eligibility and benefits search for a BCBSNE member without entering an ID #. First name, last name and date of birth are required to bring back results, this includes BCBSNE Medicare Supplement members. 

NOTE: In the event the BCBSNE member has more than one BCBSNE ID#

  • No search results will be returned, and an error message will be displayed
  • If a BCBSNE member has more than 1 BCBSNE ID #, the ID # must be included to return results
  • Reminder the SSN can continue to be used in the ID # field as an additional way to search
Searching NaviNet without Member ID

BCBSNE does not cover PLA CPT® codes submitted by providers not identified as approved laboratories by the American Medical Association (AMA).

  • PLA codes are only appropriate for utilization when the proprietary laboratory is being used
    • Alternative CPT codes may be available and are encouraged to be used in place of the PLA codes when appropriate
  • If providers believe the denial is inappropriate, they should submit an appeal and include records that support the use of the proprietary laboratory
  • For more information on PLA CPT Codes, please visit FAQ: CPT® PLA | American Medical Association (ama-assn.org)

We have exciting news for our contracting providers! 

Beginning January 1, 2022, you will receive direct payment as well as remits for covered services in accordance with your provider agreement.  

Providers who are in-network with NEtwork BLUE, but out-of-network with one of the regional networks (Blueprint Health or Premier Select BlueChoice), will now receive the payment and remit rather than directing payment and remit to the member. 

Out-of-network provider payments will be paid to the provider and processed in accordance with the member’s out-of-network benefits.

Several of our groups have moved to a new platform this year.  This move includes a new prefix, new plan code as well as possible new ID number.  

Please make sure you are requesting the MOST current benefit card from the member. 

When attempting to get a pre-authorization or pre-certification for non-Nebraska members, there a few things to know:

  • Providers seeing members with Highmark, other non-Nebraska branded cards or members with the below information should not choose BCBSNE’s preauth tool or medical policy tool 
    • Cards with plan code 363/865
    • Member claim submission address on back of card (not Nebraska)
  • On NaviNet make sure to choose the correct BCBS plan (see examples below)
  • Information (phone numbers) is on the back of the member’s card which will help you obtain the requirement for pre-authorization/pre-certification
  • Do not turn these members away or cancel services without at least calling the number on the back of the member card

Pre-Authorization/Pre-Certification for Non-Nebraska Members

Telehealth Place of Service (POS) 10 is effective January 1, 2022.  Below CMS does indicate it will not be available on Medicare claims until April 1, 2022.

BCBSNE will also make POS 10 effective April 1, 2022.  Should this date change, we will notify all providers via Happening Now. 

Telehealth Place of Service 10

Non-Nebraska inpatient institutional* and professional claims, with charges incurred during different years, must be submitted on separate claims. 

This requirement will be the same each year end for split year claims. Claims for non-Nebraska members that are not split will reject back to the provider upon submission with instruction to the claim.

For example:

If dates of service are from 12/15/2021 to 1/15/2022:

  • Submit charges incurred from 12/15/2021 – 12/31/2021 on one claim
  • Submit charges incurred from 1/1/2022 – 1/15/2022 on a separate claim

Claims that are submitted with charges incurred during both years on the same claim will be rejected back to the provider to split the claim. 

*Inpatient includes acute care hospital, psychiatric hospital, rehabilitation hospital, skilled nursing and swing-bed

Several providers have made us aware they are being told by Availity that BCBSNE is changing our payer ID. We have received clarification from Availity.

BCBSNE payer IDs:

  • 00760 for dental  
  • 00260 for institutional
  • 77780 for professional

Availity had payer 00760 set up as professional in their system and has corrected this to reflect dental.  BCBSNE has not termed any of the codes.

Want to know the status of a submitted claim? You now have access to Claim Status in NaviNet! You will need to set up a log-in with NaviNet; they can be reached directly at 1-888-482-8057.

Today we are announcing a change to the way we process claims with medically unlikely number of units (MUE – Medically Unlikely Edit). Through our interactions with you and internal review, BCBSNE recognizes this was a barrier to the ease of doing business with us.

Thank you for your partnership as work together with improving the process. If you should have any questions, please reach out to your PE.

This change will be effective beginning June 15 for BCBSNE, non-Nebraska and FEP In Network (INN) claims.

FEP Out of Network (OON) claims will continue to return.  However, this volume is so low, we did not want to miss an opportunity to begin this new process. 

Claims received prior to June 15 but not processed until June 15 will be included.

Previous Process:

  • Claims stop for manual review to validate number of units
  • If medically unlikely units and/or missing medical records – entire claim is returned 

New Process: 

  • Claims will have a review to validate number of units
  • If validation confirms medically unlikely number of units and medical records are not included, appropriate message code will be applied (per LOB) and the claim will deny just the MUE lines
  • Other line items (if any) on the claim will process if errors are not present 
  • If claims are denied for MUE, providers can resubmit claims with corrected units or submit reconsiderations as appropriate 

LOB Message Codes: 
LOCAL & non-Nebraska claims

EOP codes

  • PC12 – Provider exceeded the maximum number of billable units for these services per day
  • PC 14 (non-Nebraska OON claims) – Number of units submitted exceeds maximum allowed for this service. Please contact the out of network provider to resubmit claim with appropriate units or additional medical justification.

835 codes 

  • CARC 222 – Exceeds maximum contracted number of hours/days/units by this provider for this period. This is not patient specific.
  • RARC N640 – Exceeds numbers/frequency approved/allowed within time period

FEP INN claims

EOP code

  • 482

835 code

  • CARC 252 – An attachment/other document is required to adjudicate this claim/service
Beginning March 1, 2021 ANY corrected claims submitted with a recon will be returned. Corrected claims should be submitted electronically.

If they cannot be submitted electronically because your claim will include attachments, you must file your corrected paper claim to BCBSNE with the attachments, do not submit corrected claims using a reconsideration form, it will be returned.

More information can be found in section 8 of our General P&P. 

This is a reminder that remits will be received by the Clearinghouses within 72 hours from the time of the weekly payment. Reminder, remittance information is available via NaviNet. If you are unable to retrieve your remittance advice after 72 hours, please check NaviNet and your clearinghouse, if applicable.  

If you are unable to locate remits after using the steps above, please email your request to ProviderServicesOperationsSupport@nebraskablue.com. Our teams will research and follow-up within 10 business days.

Please include:
  • Provider name, NPI, Tax ID
  • Details on the payment
    • Check number (if applicable)
    • Check amount (if applicable)
  • Date missing
  • Contact information

Non-Nebraska 835s Now Available on NaviNet
Great news! BCBSNE has completed the work which enables non-Nebraska 835s to now be available on NaviNet

Previously, providers would contact our EDI team inquiring about missing 835s in NaviNet, the vast majority was due to 835s only being sent to the members plan. 

Beginning with 835s sent out this week, a copy of each 835 was also sent NaviNet.

Blue Cross and Blue Shield of Nebraska continues to work on improving the tools available to our providers. The following can now be obtained for non-Nebraska BCBS members:

  • Accurate claim status 
  • Correct claim ID
  • Applicable check number/EFT with working remit link

You will notice changes to the recoupment initiation notifications and recoupment offsets displayed in your 835s and EOPs. Changes include the following:

Changes to 835 and EOP:
  • Recoupment offsets will display immediately
  • Recoupment offsets will not happen for a minimum of 30 days after notification
  • When money is deducted from a future payment; it will be important to reference the previous 835/EOP for details. See the Provider Level Adjustments for more information »
  • Once a claim has been adjusted/voided, the adjustment/void and the offsetting of the recoupment will be reflected in the next 835 and/or EOP
New for HealthRules:
  • FEP claims will offset immediately
  • Partial recoupments
  • Dental recoupments
Guide to Understanding the Adjustments
Notes include:
  • Where to find the adjustments on the claim
  • An example of the new change where positives become negatives and negatives become positives
  • How to tell if the adjustment affects the claim
  • An example of a message indicating the amount retracted from the adjusted claim

Questions? Reach out to your Provider Executive Team »

We have adjusted our process to ensure allowed amounts are reflected on the 835s.  Providers should see this change reflected on the 835s moving forward. 

We would like to bring awareness when BCBS is not the primary payer.  When BCBS is secondary, the allowed amount displayed on the 835 reflects what is allowed AFTER the primary insurer processes the claim.  Please see some examples below:

Example 1: 
  • Primary allows $100 and pays $85 
  • 835 will reflect $15 as the allowed amount ($100-$85 = $15)
Example 2: 
  • Primary allows $100 and pays $0
  • BCBSNE allows $120 but 835 will reflect $100 as allowed amount of primary

Currently providers are receiving CO 45 (charges exceed contracted arrangement) remark code on remits. This is not a separate discount. Providers can ignore this code as they would receive the correct adjustment amounts from Medicare.

BCBSNE introduced the requirement for taxonomy codes on electronic claims in 2019. Our May UPDATE provided additional information. Beginning March 16, 2020, we will require both electronic and paper claims to be submitted with the taxonomy code.

Currently, our system is rejecting electronic claims missing the taxonomy code, but we have been processing paper claims. Beginning Monday, March 16, 2020, we will also return paper claims. Making this change will allow us to process claims more efficiently.

For additional information, please see Claims FAQs »

When a corrected claim is submitted, the billed amount for the corrected claims will be the same as the original billed amount on the remits and EOBs. BCBSNE will correct the claim as submitted by the provider, this will reflect in the allowed amount and the paid amount. The billed amount will always reflect the original claim amount.

For the Explanation of Payments (EOPs) that have multiple pages, it is possible the message code description is missing.
Download code descriptions »
Download FEP code descriptions »

**Some codes have multiple descriptions, please review the EOP in question and determine what description is most applicable for the code in question.