Telehealth

Telehealth Virtual Care

Telehealth Connects You With a Doctor Anytime, Anywhere

Telehealth is a fast, easy way to see a doctor. It lets Blue Cross and Blue Shield of Nebraska members* have live visits over their computer, tablet or phone with a doctor anytime. Telehealth visits cost less than emergency room, urgent care, or even in-office doctor visits. It's easy to use, affordable, private and secure.

Three Easy Ways to Register for Telehealth

When prompted, enter service key BCBSNE to get the Blue Cross and Blue Shield of Nebraska member rate.

  1. Download the AmWell app

    Telehealth App Store  Telehealth Google Play

  2. From your desktop, visit nebraskablue.com/telehealth

  3. Call toll-free 844-SEE-DOCS (844-733-3627)

Need help registering? Download the Quick Start Guide [PDF]

How does Telehealth work?

Telehealth is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telehealth lets you interact with a doctor at your convenience for common conditions, such as:

  • sinus infection
  • cold
  • flu
  • fever
  • rash
  • abdominal pain
  • pinkeye
  • ear infection
  • migraine
  • sore throat

Who provides telehealth services?

Blue Cross and Blue Shield of Nebraska provides telehealth services through American Well,® also known as Amwell, the industry’s leader in telehealth solutions. With Amwell, you can register for free, and the cost per visit is less than the cost of an in-person doctor office visit.

A great patient experience begins with your doctor. That’s why Amwell offers access to a national network of U.S. board-certified physicians including family medicine, internal medicine, pediatric and emergency medicine physicians. With an average of 15 years in practice, these doctors are credentialed, certified and trained to practice online medicine.

Reasons to Use Telehealth

With telehealth, you can select your physician using online patient ratings and continue to see the same physician for future online visits if you are satisfied with your experience. Other reasons to use telehealth include:

  • Available nationwide and 24/7/365
  • A complete record of each visit is securely maintained and accessible by you
  • Medication can be prescribed during your online visit and picked up it at your local pharmacy (when appropriate and where allowed**)
  • Simple payment with credit, debit or HSA/FSA cards
  • Your visit is counted toward your out of pocket maximum

The next time you need to see a doctor, consider trying telehealth services offered to members* of Blue Cross and Blue Shield of Nebraska.

*Telehealth is not available to BCBSNE Medicare Supplement members. BCBSNE group health plan members should check with their employer to find out if their group offers this service. 

**Telehealth is available in most states, but some states do not allow telehealth consults or telehealth prescriptions. For more information, visit info.americanwell.com/where-can-i-see-a-doctor-online.

American Well is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska, an independent licensee of the Blue Cross and Blue Shield Association.

HEALTH INSURANCE TERMS


COINSURANCE

The percentage of the bill you pay after your deductible has been met.

COPAY

A fixed amount you pay when you get a covered health service.

Tiered benefit plan

A health care plan featuring multiple levels of benefits based on the network status of a particular provider. 

DEDUCTIBLE

The annual amount you pay for covered health services before your insurance begins to pay.

emergency care services

Any covered services received in a hospital emergency room setting.

SUBSTANCE ABUSE DISORDER SERVICES

Includes behavioral health treatment, counseling, and psychotherapy


in-network provider

A provider contracted by your insurance company to accept an agreed upon payment for covered services. 

OUT-OF-network provider

A term for providers that aren’t contracting with your insurance company. (Your out-of-pocket costs will tend to be more expensive if you go to an out-of-network provider.)

out-of-pocket

Your expenses for medical care that aren’t reimbursed by insurance, including deductibles, coinsurance and co-payments.

penalty

If you can afford health insurance, but choose not to buy it, you must have a health coverage exemption or pay a tax penalty on your federal income tax return.

premium

The amount you pay to your health insurance company each month. 


Preventive services

Health care services that focus on the prevention of disease and health maintenance.

rehab SERVICES

Services and devices to help you recover if you are injured or have surgery. This includes physical, occupational and speech therapy.

special enrollment period

The time after the Open Enrollment Period when you can still purchase health insurance only if you have a qualifying life event (losing other health coverage, having a baby, getting married, moving).

specialist

A physician who has a majority of his or her practice in fields other than internal or general medicine, obstetrics/gynecology, pediatrics or family practice.